help & support

Help and Support

Where can I find DTB's branch network in Kenya?

Please visit our website and search to find the closest branch to you. On the website, click on the ‘About us’ main link and then click on Our Locations on the sub-link underneath. This page contains a drop-down menu that will allow you to pick the specific location you desire. All of DTB Kenya branches details including addresses, telephone and fax numbers, maps and hours of operation are available here.

What information do I need to send/receive a wire transfer?

In order to request a wire transfer you will need to contact your domicile DTB branch wahere your account resides. Money can be transferred from DTB to most financial institutions. To complete the wire transfer you will need to provide DTB with

  • The full name, address (including city, province/state and country) and account number of the business or person you are sending money to.
  • The full name and address (including city, province/state and country) of the financial institution receiving the funds.
  • The amount and currency of the transfer.

If the person receiving the funds does not have a bank account, they may still be able to receive funds by wire transfer through a financial institution by providing suitable identification. You must verify the availability of this service with the receiving financial institution. In this situation, you must provide DTB with the financial institution’s number and branch number, as well as the person’s name.

Note: To receive a wire transfer from within Kenya to your DTB bank account, you must provide the initiating financial institution with your bank, branch and account numbers. The bank number for DTB is 063, the branch code has 3 digits and your account number has 10 digits.

Where can I find foreign exchange rates?

Visit your local DTB branch for information on foreign currency exchange rates or visit our Forex section on our website. To obtain historical or current foreign exchange rates, please contact DTB’s Treasury Section on +254-20 2225816, +254-20 2221313 for assistance.

Note: that we are only able to provide you with an indication rate over the phone as the exchange rate is subject to change at any time during the course of the day.

Where can I find information on Account Charges?

You can find information on the account charges and all fees on the website by accessing the DTB Product Guide and Tariff Guide.

If you have questions or need assistance completing your registration, please call DTB Online Banking customer support at 0718 390 800 / 0732 390 800. Assistance is available 24 hours a day, 7 days a week.

How do I change my address information with DTB?

If you move, you should contact us to ensure that you continue to receive your statements through the mail. You must change your address information with DTB in person at any DTB branch. Joint account holders should update their information separately, if both are moving.

How do I open a DTB bank account?

To open a DTB bank account, visit the DTB branch closest to you to fill out the actual account opening forms. The basic information required to open an account includes:

  • Introduction/reference letter
  • ID/Passport Copies of all authorized signatories
  • Proof of residential address such as utility bills
  • One passport photo of all the authorized signatories
  • And previous pay slip (if introduced by employer)

Once you adequately filled the details on the form and provided the above, your account is opened and ready to operate immediately.